J IVORY MEDIA
REFUND POLICY
Effective Date: August 25, 2026
We want participants to make an informed decision before joining. Because The Creation Slate is a live, time-based coaching experience with immediate access to digital materials and member resources, refunds are available only within the limited window described below.
1. The Creation Slate Refund Window
You may request a refund within seven (7) calendar days of your purchase or before the start of the second live session, whichever occurs first.
If your refund request is received after either of those deadlines, the purchase is non-refundable except where applicable law requires otherwise.
2. How to Request a Refund
Send your request in writing to [email protected] before the applicable deadline. Include the email address used for your purchase and clearly state that you are requesting a refund for The Creation Slate.
The time your written request is received will be used to determine whether it falls within the refund window.
3. Payment Plans
If you purchased using the 3-payment plan and submit an eligible refund request within the refund window, approved amounts already paid will be refunded and future scheduled payments for that purchase will be cancelled.
If the refund window has expired, your payment-plan commitment remains in effect and remaining scheduled payments are still due, even if you stop attending live sessions or accessing the materials. The payment plan is a way to spread the total investment across installments; it is not a month-to-month membership that can be cancelled after each installment.
4. Missed Sessions and Non-Participation
Missing live sessions, failing to complete the workbook, choosing not to use the member area, changing your schedule, or deciding not to continue after the refund window does not create additional refund eligibility. Session replays are provided to help participants catch up where available.
5. Digital Materials
Accessing or downloading included materials does not, by itself, remove your right to request a refund during the stated refund window. After that window expires, digital access and downloads are non-refundable except where required by law.
6. Program Cancellation or Material Non-Delivery
If J Ivory Media cancels the program and does not provide a reasonable rescheduling option or comparable replacement, participants will receive an appropriate refund for the undelivered portion. If a material part of the purchased live experience cannot be delivered, we will provide an appropriate refund, credit, replacement or other remedy based on the circumstances and applicable law.
7. Chargebacks and Payment Disputes
Please contact us first if you believe a billing error has occurred. Filing a chargeback does not automatically cancel contractual payment obligations that remain valid under this Policy and applicable law.
8. Other Products and Services
Different J Ivory Media products, digital downloads, memberships, events or services may have different refund terms. Any product-specific terms shown at checkout or in a written agreement will control for that purchase.
9. Applicable Consumer Rights
Nothing in this Refund Policy limits any refund, cancellation or consumer rights that cannot legally be waived under applicable law.
10. Contact
Refund requests and questions may be sent to [email protected].
